Mr Man FAQ

QUESTIONS

  1. I am a member but my PASSWORD doesn't work. What should I do?
  2. How do I unsubscribe from MrMan.com?
  3. How do I change my member password?
  4. How do I change my e-mail in Mr Man's address book?
  5. How do I unsubscribe from Mr Man’s email updates?
  6. How do I request my favorite star or movie that is currently not posted on your site?
  7. What is SkinVision™?
  8. Ads and other windows are popping up. Is this from using your site and how can I make it stop?
  9. I have a question regarding charges to my credit card. What do I need to do?
  10. I am a trial member, why can’t I view your clips in full-screen, HD, or download?
  11. What are the different types of video formats you offer and which should I use?
  12. I am a member but I am having trouble downloading and watching VIDEO CLIPS. What should I do?
  13. I'm on a 28.8 modem. Why am I having trouble viewing your clips?
  14. How do I download clips?
  15. I have Flash Player installed but I'm getting a blinking red icon in the top right corner and the video is not playing. What's wrong?
  16. What are the system requirements for the h.264 videos?
  17. I paused a clip and now the viewer screen is black. How do I get the screen back?

Answers

  1. I am a member but my PASSWORD doesn't work. What should I do?

    To sign on, you need to enter your username and password exactly as they appear on our confirmation receipt which was sent to you by email. It is best to copy and paste each directly from the email. If that doesn't work, use the lost username or password form on the login page, and we'll send you your current login information.

  2. How do I unsubscribe from MrMan.com?

    CLICK HERE to go directly to the UNSUBSCRIBE PAGE.

    Once you reach our UNSUBSCRIBE PAGE, you can cancel the re-billing function of your subscription. This will NOT automatically shut off your access to MrMan.com.

    After you cancel the re-bill, you will still have access to MrMan.com for the duration of your last paid subscription.

    If you have difficulty unsubscribing, CLICK HERE to send a message to our customer service department and a representative will respond to your request shortly!

  3. How do I change my member password?

    CLICK HERE for the customer service form. Fill it out completely, being sure to include your new password. Once we make the change to our system, we will immediately notify you by email.

  4. How do I change my e-mail in Mr Man's address book?

    For security reasons, we do not have the ability to update any of your billing information. We can only change your email address for correspondence from Mr Man. Because we have customers all over the world, our organization uses several secure settlement companies to process payments. Each company uses a different procedure. This means that you will need to submit your change request directly to your billing company. Follow their links, which are usually found at the bottom of their monthly email receipt. CLICK HERE to send a message to our customer service department. Please include your new email address, and our representative will respond to your request shortly.

  5. How do I unsubscribe from Mr Man's email updates?

    Click on the REMOVE LINK found at the bottom of each newsletter email. Unsubscribing to Mr Man’s email updates will NOT affect the status of your access to MrMan.com. You will continue to be able to access MrMan.com for as long as you keep your site subscription active.

    If for some reason clicking on REMOVE LINK does not unsubscribe you from the newsletter, CLICK HERE to send a message to our customer service department and we'll remove your address from our database right away!

  6. How do I request my favorite star or movie that is currently not posted on your site?

    We are adding, on a daily basis, actors and their movies from all around the world. Considering that there are seemingly a countless number of stars out there who have bared their best, we find from time to time that there may be one or two actors someone wants to see whom we have not gotten to yet. If you want to let us know which star you are interested in, CLICK HERE to submit your request. We'll try our best to get the star's bio info, collages, and clips up on the site as quickly as possible!

  7. What is SkinVisionTM?

    SkinVisionTM is MrMan.com's one-of-a-kind innovation that highlights the very best moment from a particular clip in slow-motion. After a clip that contains nudity that we think you'll enjoy a closer look at plays, the SkinVisionTM logo will appear, followed by a slow-mo replay of the scene's key moment. So not only do we fast-forward to the good parts, we slow down for the very best parts!

  8. Ads and other windows are popping up. Is this from using your site and how can I make it stop?

    If you are being inundated with pop-up windows and other ads, or if the clips you are trying to view are not working properly, you probably have had some spyware or ad-ware installed in your system.

    It is the policy of MrMan.com to NEVER use such software, so please rest assured that you did not receive this material as a result of visiting our site.

    You can find several solutions to ridding your system of spyware and adware by clicking HERE: http://www.download.com/Spyware-Center/2001-2023_4-0.html?tag=nav_dir

  9. I have a question regarding charges to my credit card. What do I need to do?

    Please CLICK HERE and provide a detailed explanation regarding the changes you would like to make and a customer service representative will respond shortly to assist you. DO NOT INCLUDE YOUR CREDIT CARD NUMBER IN ANY CORRESPONDENCE WITH US. This information remains SOLELY between you and your secure billing company and should never be included in any correspondence with us, for your own protection.

  10. I am a trial member, why can’t I view your clips in full-screen, HD, or download?

    The ability to download video clips is available to all full members. Your trial membership will automatically renew to a full membership once the trial period has ended. Downloads, full-screen capability and HD clips will be available to you at that time.

  11. What are the different types of video formats you offer and which should I use?

    • We currently offer h.264 encoded clips for viewing in our embedded player or download. We feel that both are widely used and will please our members most by offering both as an option!
    • Both type are offered in high and low qualities. Certain clips are also offered in 720p HD quality.
    • JavaScript and Flash Player 10 are required to view the embedded clips must be enabled in order to view our clips in the embedded player (see the system requirements below).
    • JavaScript must be enabled in order to download clips.
  12. I am a member but I am having trouble downloading and watching VIDEO CLIPS. What should I do?

    Trial users please note that the ability to download video clips is available only to our monthly members. Your trial membership will automatically renew to a full membership once the trial period has ended. The ability to download any content featured at Mr Man will be available to you at that time.

    Our video clips are available in h.264 format.

    h.264 Video:
    You first need to download Flash Player from Adobe. Please see our system requirements for more information on the Flash Player. Once you've installed Flash Player you have what you need to play the h.264 clips in your web browser.
    h.264 Video (downloaded):
    h.264 clips can be played in many players, including Quicktime 7. You can download the latest version of Quicktime from Apple
  13. I'm on a 28.8 modem. Why am I having trouble viewing your clips?

    You have no doubt already learned to be very patient, but since our clips are very large, you will need to become extra patient! For a slow connection your best bet would be to download the clip you want to watch. See below for instructions.
  14. How do I download clips?

    Trial users please note that the ability to download video clips is available only to our monthly members. Your trial membership will automatically renew to a full membership once the trial period has ended. The ability to download any content featured at Mr Man will be available to you at that time.

    If you are a monthly member and still having problems downloading the clips, please follow these directions:
    1. Open the player for the scene you'd like to download by clicking on the preview thumbnail
    2. The scene will open in a pop-up window
    3. Click the "Download Clips" link in the lower right of the player window.
    4. A box will appear with the available clips for download. Each scene may have more than one clip and all will be listed. The clips are arranged by type and quality, so you may click on any that you would like to download.

    This will allow you to save the clip to your hard drive.

    Please note that we do not offer downloading directly from playlists. The above directions apply to individual scenes viewed directly from celeb or title pages only.

  15. I have Flash Player installed but I'm getting a blinking red icon in the top right corner and the video is not playing. What's wrong?

    Please upgrade to the latest version of the Flash Player from Adobe. Please see our system requirements for more information on Flash Player. http://www.adobe.com/go/getflashplayer/ - Download Flash Player
  16. What are the system requirements for the h.264 videos?

    Internet Connection:

    A broadband connection with at least 500+Kbps will provide the ideal viewing platform for our clips. This will allow you to view our video at a reasonable download speed. Those of you with a lesser speed can still view the clips, just at a slower download speed. You also still have the option to download our clips and play them locally at a faster speed.

    Flash Player:

    We require that you have Flash Player 10 to view the h.264 clips in the embedded player.

    Download:

    h.264 clips can be played in many players, including Quicktime 7.

    Because of the high quality of the HD clips, they won't play on the same hardware that plays the high and low quality clips. Be aware that you may not be able to play them if you have an older, less powerful system.
  17. I paused a clip and now the viewer screen is black. How do I get the screen back?

    Grab the window with your mouse and move it up or down on your screen. Doing this should refresh it.